Privacy Policy
Last updated 27 September 2026
1.About this policy
This policy explains what personal information Tongue (“we”, “us”) collects when you use this website, send us an enquiry, or book an interpreter, and what we do with it. We only collect what we need to arrange interpreting for you.
2.What we collect
When you send an enquiry through the website, we collect:
- your name, email address, and WhatsApp number;
- the language pair, city, dates, and type of appointment you need;
- anything you choose to add in the details field.
If you contact us by email, phone, or WhatsApp, or go on to book, we also keep those messages and the booking details we need, such as appointment addresses, times, and payment records.
Please don’t send sensitive information — for example health details or confidential business documents — through the enquiry form. If an interpreter needs briefing material, we’ll arrange how to share it.
3.How we use it
- to check interpreter availability and send you a quote;
- to arrange, confirm, and deliver your booking, and to brief the interpreter assigned to you;
- to contact you about your enquiry or booking by email, phone, or WhatsApp;
- to take payment and keep the records we are required to keep.
4.Who we share it with
We don’t sell your information or use it for advertising. We share it only where needed to help you:
- with the interpreter assigned to your booking, who only receives the details needed for the appointment;
- with the service providers that run this website and our communications — our website host (Vercel), our email provider (Resend), and WhatsApp when you message us there;
- where the law requires us to.
These providers may store data outside the country you live in. We use them only to run our service, not to market to you.
5.Cookies and tracking
This website does not use advertising or analytics cookies, and we don’t track you across other websites. Our hosting provider keeps basic technical logs, such as IP addresses and request times, to keep the site secure and working.
6.How long we keep it
If your enquiry doesn’t lead to a booking, we delete it when it is no longer needed to follow up with you. If you book, we keep booking and payment records for as long as the law requires for accounting and tax purposes.
7.Keeping it secure
We limit access to your information to the people who need it to arrange your booking, and we use reputable providers to store and send it. No system is completely secure, so please contact us straight away if you think your information has been misused.
8.Your choices
You can ask us for a copy of the personal information we hold about you, or ask us to correct or delete it. We may need to keep some records where the law requires it, and we’ll tell you if that applies. To make a request, contact us using the details below.
9.Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it last changed.
10.Contact us
Questions about your information, or want to make a request? Email info@tongueglobal.net or call +90 546 192 90 59.