Terms & Conditions
Last updated 27 September 2026
1.About these terms
These terms apply when you use this website, send us an enquiry, or book an interpreter through Tongue (“we”, “us”). By confirming a booking you agree to them. Anything specific to your booking — the language pair, city, dates, hours, and price — is set out in your quote, and where the quote differs from these terms, the quote applies.
2.Enquiries and quotes
Sending an enquiry does not create a booking. We confirm coverage for each request individually, based on your language pair, city, dates, and interpreter availability.
If we can help, we’ll send you a quote. Prices shown on the website, such as the half-day starting price, are a guide only — the price that applies is the one in your quote, and it is valid for the period stated in it.
3.Bookings
A booking is confirmed only once you have accepted your quote and we have confirmed the booking to you in writing, by email or WhatsApp. Please check the details in our confirmation and tell us straight away if anything is wrong.
4.The service
We provide spoken interpreting for the appointments set out in your quote, such as business meetings, supplier visits, and company-setup appointments. A half-day covers up to four hours of interpreting at one location; longer assignments are quoted as full days or by the hour.
Our interpreters provide language support. They do not give legal, financial, tax, or immigration advice, negotiate on your behalf, or sign anything for you, and they are not responsible for decisions you make during or after an appointment. Any additional assistance is only included if it is defined in your quote.
5.Prices and payment
Prices, payment method, and payment deadlines are set out in your quote. Transport to and from the appointment, travel time, and any expenses such as tickets or entry fees are not included unless your quote says so.
If an appointment runs longer than the hours booked, we’ll try to accommodate it, subject to the interpreter’s availability, and extra time is charged at the rate in your quote.
6.Changes and cancellations
If your dates or appointment details change, tell us as soon as you can. We’ll re-check availability and confirm any change to the price before rebooking. We can’t guarantee the same interpreter or availability on new dates.
If you cancel, the cancellation terms in your quote apply. Cancelling close to the appointment may mean part or all of the price is still payable, because the interpreter’s time has been reserved for you.
7.If we need to make changes
Occasionally an interpreter may become unavailable due to illness or circumstances outside our control. If that happens we’ll tell you as soon as possible and try to arrange a suitable replacement. If we can’t, we’ll refund anything you have paid for the affected appointment.
8.Your responsibilities
- Give us accurate details of the appointment, including the address, time, and subject matter.
- Share any briefing material or specialist terminology in advance so the interpreter can prepare.
- Make sure the interpreter can safely access the location, and tell us about any site requirements.
- Treat interpreters with courtesy. We may end an appointment if an interpreter is put at risk or mistreated.
9.Confidentiality
Our interpreters keep what they hear during your appointments confidential and use it only to provide the service. If you need a separate non-disclosure agreement, let us know before the appointment.
10.Liability
We take care to provide an accurate and professional service. To the extent the law allows, our total liability for any booking is limited to the amount you paid for that booking, and we are not liable for indirect or consequential losses such as lost profits, lost business, or missed opportunities.
Nothing in these terms limits any liability that cannot be limited by law.
11.Using this website
The information on this website is for general guidance and may change. The Tongue name, logo, and website content belong to us and may not be copied or reused without our permission.
12.Changes to these terms
We may update these terms from time to time. The version shown on this page when you confirm a booking is the one that applies to it.
13.Contact us
Questions about these terms? Email info@tongueglobal.net or call +90 546 192 90 59.